Warranty Policy

Dear customers, please take some time to read the terms and conditions of Game Academia’s Warranty Policy before making a purchase. This will help you to understand the situations in which our Warranty Policy applies. If the issues faced are not mentioned below, please do not hesitate to contact us for assistance.


The products mentioned below are entitled to free repair service within the coverage period. By purchasing any of these products, you are deemed to have agreed to and accepted the Terms and Conditions for Warranty Service and the terms set out herein. If the product is NOT covered by our Exchange Policy, we will have it stated in the product description.

  • SONY PlayStation 4 Slim 500GB/1TB Console 12 + 3 MONTHS
  • SONY PlayStation 4 PRO 1TB Console  12 + 3 MONTHS
  • SONY PlayStation Vita Slim Console  12 MONTHS
  • SONY PlayStation VR Headset - 12 MONTHS
  • SONY PlayStation 4 Move Motion Controller – 6 MONTHS
  • SONY PlayStation DualShock 4 Wireless Controller – 6 MONTHS
  • SONY PlayStation DualShock 4 Wireless Controller Charging Station – 6 MONTHS
  • SONY PlayStation 4 Slim Camera – 6 MONTHS
  • SONY PlayStation Wireless Stereo Headset 02 – 12 MONTHS
  • SONY PlayStation Wireless Platinum Headset – 12 MONTHS
  • NINTENDO Switch Console – 12 MONTHS
  • NINTENDO New 3DS Console – 12 MONTHS
  • NINTENDO 2DS Console – 12 MONTHS
  • NINTENDO Switch Joy-Con – 6 MONTHS
  • All other 3rd Party Electronics - 6 MONTHS

Conditions for Warranty Service

The service centres for each brand will accept your product(s) for warranty repair service under following circumstance(s):

  • Button defect (Eg. Buttons or analog sticks not working)
  • Product is faulty (Eg. Auto-shutdown, display errors that does not include dead pixels)
  • Product is damaged (ONLY FOR TURTLE BEACH HEADSET)
  • Headset audio problems (Eg. Audible only on one side (Left or Right) of the headset)

Warranty Service Centres

Here is a list of service centers for each brand:

PlayStation Service Centre
Axis Plus Pte Ltd
Link @ AMK #03-33 
3 Ang Mo Kio Street 62
Singapore 569139

Contact Number: (+65) 6602-8268.
Operating Hours: Weekdays: 10am - 8pm / Closed on Weekends & Public Holidays.

Nintendo Service Centre
Maxsoft Pte Ltd
Fortune Centre #17-01
190 Middle Road
Singapore 188979

Contact Number: (+65) 6338-8745.
Operating Hours: Weekdays: 9am - 12.30pm & 1.30pm - 6pm / Closed on Weekends & Public Holidays.

All other brands - Return to Game Academia for us to process your warranty.

Terms & Conditions for Warranty Service

    To proceed with the warranty service, please take note of the following:

    • Order# for the product sent for warranty must be provided.
    • Serial Number of the product must not be defaced, altered or tempered with in any way.
    • Warranty Seal of the product must not be defaced, altered or tempered with in any way.

    Please feel free to contact us if you are facing an issue that is not indicated.

    By choosing to shop in Game Academia, you’re in safe hands!

    Game Academia reserves the right to change or amend the Warranty Policy in any way without prior notice.