Pre-Order & Shopping Policy
All our products that are up for Pre-Order must be paid in full or partial deposit to confirm your purchase. Please note that no refunds will be given for Pre-orders and purchases if voluntarily cancelled by you before and / or after shipping has been arranged.
FREQUENTLY ASKED QUESTIONS:
Q: What are the benefits of pre-ordering with Game Academia?
A: The benefits of Pre-Ordering with us is to able to secure your product. Depending on certain pre-orders, you get a price that is cheaper than the official selling price. Pre-Ordering also adds rewards points to your account, that you can redeem for store-wide discount codes.
Q: When should I make payment?
A: Payment should be made immediately to confirm your order. We allow a 3 day grace period from your Order Date to complete the payment. After which your order will be cancelled. For Pre-Orders, we allow up to 7 days of grace period, unless you are requested for immediate payment via e-mail. Please note if you are purchasing Card Singles, payment must be made immediately.
Q: What happens if I am unable to complete my payment before the cut-off?
A: If we have not received the payment, the products in your order may not be fulfilled and may be sold to other customers who places an order with us. Once the payment for your order is made, we will reserve all products in your order either to be shipped to you or self-collected by you depending on the option selected during the checkout process.
Q: Are the prices of the products in pre-order final?
A: Prices of pre-orders are finalized unless it is mentioned in the product description. However please note that price adjustments may be done by the product distributor or a different supplier for stocks we purchase, in which case we will follow the adjusted price and update your order's product price as well.
Q: If I would like to make a partial deposit payment for pre-orders, is there a specific amount?
A: Yes. The partial deposit payment amount is $10 for products amounting to $100 and $50 for products amounting to more than $100.
Q: Can I cancel my pre-order that I placed?
We do not accept order cancellations after the Pre-Order Closing Date. After a Pre-Order deposit or full payment has been made, we will be unable to cancel your order with no exceptions.
Q: Can I cancel my order I placed?
If you decide to cancel your order that you have just placed, please inform us before you have made the payment. If you decide to cancel your order after making payment, you cannot cancel your order and Game Academia will not issue a refund as we have already placed your order and committed to it.
Q: Is there a difference if I choose to make a partial deposit payment instead of full payment?
A: Depending on the supply of the product pre-ordered, we will fulfill customers who have made full payment first, followed by customers who have partial deposits paid. The full payment option is beneficial for customers who wish to secure a product that they never want to miss.
Q: What happens if Game Academia is unable to secure my pre-order after I have made payment?
A: In the event where our supply gets reduced by our distributors due to shortage (which is very common in this industry due to overwhelming demand), we will inform you of the pre-order cancellation along with the reason by e-mail and we will refund your pre-order's full payment or partial deposit payment by cash or PayLah / PayNow transfer. Overseas customers will have their PayPal paid invoice refunded directly through Paypal. Unfortunately we will be unable to refund the 5% Paypal Charges implemented by Paypal in any circumstance as it is beyond our control.
Q: What happens when a price drop is initiated during pre-order?
A: As we take pre-orders early, there are chances that we may drop our prices to better suit the market. When this happens all pre-orders will be protected to the lowest price implemented. If you have already made full payment, we will send you a Discount Code for price adjustment.
Q: Do you provide bulk discounts or bulk purchase deals?
A: There is no bulk purchase deals or bulk discounts. Game Academia's prices are fixed and can only be discounted using Discount Codes, redeemable through GATZ points, awarded for every dollar spent in Game Academia website.
Q: Do you provide wholesale prices?
A: We only provide wholesale for Exodus TCG, Dragon Ball Super Card Game, Battle Spirits TCG, Flesh And Blood TCG and Final Fantasy TCG for customers with a legal business-registered identity. We do not provide wholesale for Pokemon TCG Japanese & English as stocks are supremely limited. Please e-mail us if you are interested in wholesaling with your Company/Business Registration Profile or License and we will get in touch with you.
Should you have any further questions, please feel free to e-mail us at firstname.lastname@example.org.