Shipping Policy

Within Singapore - Self-Collection

Self-Collection can be selected as your shipping preference upon checkout to save on shipping charges. We will contact you via E-Mail or WhatsApp/SMS to arrange a timing if the location is at a public meeting spot. If the Self-Collection location selected is at an outlet, we will inform you of the Order's time of arrival and operating hours of the store so that you can pick up at your convenience. 

Within Singapore - Delivery

Once an item has arrived, we will proceed to ship them out to the address written in the shipping address during checkout. If more than one item arrives together, we will consolidate them into one package before shipping them out. Customers can select their shipping preference upon checkout.

By default, your order will be sent for delivery immediately when payment is received and if the product is available. If the payment is received after SingPost's operating hours, we will send the product for delivery the next day.

For customers that would like to consolidate their items before we ship them out, please write in to us at gameacad@gmail.com with your order number and request. 

All packages will be sent out using SingPost Registered Mail service with tracking. You will be notified of the tracking number via e-mail once the item has been shipped. 

If a product is not accepted by SingPost due to package dimensions exceeding the limits, we will self-deliver the package using our internal staff. They will contact you to arrange the delivery timing.

In the case of an erroneous shipping address, please write in to us to amend the intended shipping address before the item is shipped out, Game Academia will not be held liable for any losses arising from incorrect shipping information.

International Shipping - Rest of the World

We have partnered with FedEX as our shipping courier to provide you the best shipping rates. All overseas orders will be shipped via FedEX's International Economy Export and should take 3 - 5 days to reach the destination. A tracking number will be provided for you to liaise any changes once we have shipped out your order.

Shipping charges vary on the destination and weight of the parcel. FedEX takes the highest weight when comparing with the actual weight and the volumetric weight of the parcel and charges accordingly.

How volumetric weight is calculated - LENGTH multiplied by BREADTH multiplied by HEIGHT, then divided by 5000 = Volumetric Weight.

The shipping charges are automatically calculated during checkout as a whole order. Since this is the case, we encourage our overseas customers to compile all the products they intend to get in 1 order to save costs in shipping. 

If you are a retailer or wholesaler who purchase in huge bulks, please contact us directly via e-mail for us to process the best shipping service and rates for you. 

Shipping Pre-Orders / Back-Orders

Pre-order or back-order item that arrives will be shipped out immediately, latest by the next day.

Orders that are made for in-stock items will be shipped out within 2 working days if the order was made before 01:00PM SGT. For orders made after 01:00PM SGT, the item will be shipped out within 3 working days instead. 

Shipping Insurance

Every article sent out will be covered under the insurance provided by Singapore Post Ltd / FedEX, however, please take note that the coverage of the insurance varies by the shipping option used and may not be equivalent to the cost of the article.

In the case of a shipping dispute, please contact us via gameacad@gmail.com so that we can guide you through the insurance claim process. You may choose to PM us directly at our Facebook Page: Game Academia Singapore and we will get back to you as soon as possible.

Game Academia will not be responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.