Within Singapore - Self-Collection
Self-Collection can be selected as your shipping preference upon checkout to save on shipping charges by self-collecting at our outlet(s). We will inform you of the Order's time of arrival and operating hours of the store so that you can pick up at your convenience.
Within Singapore - Delivery
Once all the products in an order has arrived, we will proceed to ship them out on the next day to the address written in the shipping address during checkout. If more than order arrives together in a week, we will consolidate them into one package before shipping them out. Customers can select their shipping preference upon checkout. It will take our postal service 2-3 working days to reach you.
If you have selected the Free Delivery option, our couriers will pick up your order from us on the following Wednesday, if the order and payment was made on Tuesday before 1pm.
For customers that would like to consolidate their items from different orders before we ship them out, please write in to us at email@example.com with your order number and request.
All packages will be sent out with local tracking. You will be notified of the tracking number via e-mail once the item has been shipped.
If a product is not accepted by SingPost or Local Couriers due to package dimensions exceeding the limits, we will self-deliver the package using our internal staff. They will contact you to arrange the delivery timing.
In the case of an erroneous shipping address, please write in to us to amend the intended shipping address before the item is shipped out, Game Academia will not be held liable for any losses arising from incorrect shipping information.
International Shipping - Rest of the World
We have partnered with DHL as our shipping courier to provide you the best shipping rates. All overseas orders will be shipped via DHL's Express and should take 3 - 5 days to reach a destination in any country worldwide. A tracking number will be provided for you to liaise any changes once we have shipped out your order.
Shipping charges vary on the destination and weight of the parcel. DHL takes the highest weight when comparing with the actual weight and the volumetric weight of the parcel and charges accordingly. Fuel charges are also added into the calculations (15% - 18.5% of shipping charges, depending on the fuel index and the aircraft).
How volumetric weight is calculated - LENGTH multiplied by WIDTH multiplied by HEIGHT, then divided by 5000 = Volumetric Weight.
The shipping charges are automatically calculated during checkout as a whole order. Since this is the case, we encourage our overseas customers to compile all the products they intend to get in 1 order to save costs in shipping.
Depending on the destination country, type of product and value of your order, you will need to bear any duties and taxes imposed upon you by your country's customs law. Please also note that Game Academia will not be able to under-declare the value of goods to protect your shipment and issue a claim in case of any loss and damages caused during transit under the care of the shipping company.
Change of address can be done by contacting the shipping company directly with your tracking number, although there will be an additional surcharge depending on the new location and also includes their processing fee. If these charges are made but not yet settled with the recipient, Game Academia will add this fee to your next order. Shipping Charges will not be refunded due to any dispute once goods are shipped out.
In the event where shipments are rejected by the recipient of the destination for any given reason, Game Academia will not claim these goods back, allow it to be returned and / or refund the amount for any goods shipped out.
Shipping Pre-Orders / Back-Orders
Pre-order or back-order item that arrives will be shipped out immediately, latest by the next day. Please note that in the event where multiple products are placed in 1 order with different release dates, all these products will be shipped to you based on the latest release dates.
Every article sent out will be covered under the insurance provided by the couriers however, please take note that the coverage of the insurance varies by the shipping option used and may not be equivalent to the cost of the article.
In the case of a shipping dispute, please contact us via firstname.lastname@example.org so that we can guide you through the insurance claim process. You may choose to PM us directly at our Facebook Page: Game Academia Singapore and we will get back to you as soon as possible.
Game Academia will not be responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information provided.